18 October 2021 | Available On-demand
Disruptions and delays are an inevitable part of the railways, whether it be train breakdowns, trespass, flooding, landslides, or bridge crashes.
It is vital to minimise the impact of these incidents to keep passengers safe, allow goods to travel, reduce costs, save time, and comply with safety standards. From first alert to incident resolution, undertakings need quick and simple processes to manage, record and learn from what has occurred.
In this session a worldwide association, infrastructure manager, international operator, and incident management experts shared real-world cases. What strategies and technologies can facilitate better decisions and efficient operations?
Head of Operations & Safety Unit
International Union of Railways (UIC)
Frédéric has been Head of Operations & Safety, at UIC since July 2020. He has held many senior positions within rail safety and operations over the past 30 years, including the Head of Safety & Rail Systems Department at SNCF, Deputy Head of Safety/Head of Rail Operations Planning at Eurostar, Interoperability and Safety Officer at the French National Safety Agency (EPSF), Operations and Maintenance Manager at Reseau Ferré de France (RFF), and a variety of roles at Eurotunnel before, during and after the tunnel had been opened for traffic.Business Continuity Manager
Eurostar
Nicolas Bargelès has a rail international operations background. He held several roles at the French infrastructure manager around management of capacity, network design and assignment of paths. In 2012 Nicolas joined the Franco-Italian open access operator Thello where he managed the set-up of international services between France and Italy. He is now working for Eurostar where his area includes the management of operations and performance as well as business continuity.Team Manager – Rail Control Room
ProRail
Anne has a master's degree in Operations, Management & Logistics. She had several roles at AIRFRANCE-KLM in a data-driven environment. One year ago, she switched to the operation at ProRail. As operational manager incidents, she had the responsibility that all incidents in the Netherlands are solved as quickly as possible to minimize the impact for passengers and cargo trains. Once per week she still fulfills this operational role. Since April 2021, Anne is the Team Manager of the Operational Control Center Rail. This department does all the intakes of incidents in the Netherlands and makes sure the incident fighters are alerted as soon as possible.Strategic Account Manager – UK
Qognify
Mark trained initially as an Electrical Engineer, before being “tempted” by the technology sector. Since then he has held a number of Commercial and Management positions with Application Software and Consultancy companies in the UK and internationally; all of which have had a focus on dealing with the challenges faced by “asset-centric” businesses. Mark works in the Enterprise Incident Management division of Qognify where he focuses on the Rail and Mass Transportation sector.Partner PwC Italy, Global Railways & Roads Leader
PwC
Paolo is a Partner at PwC Italy, and Global Railways & Roads Leader. He has 20+ years of experience in transportation planning, economics, and operation, with a significant track record in the railway sector. Paolo has extensive international experience, in Europe, East Asia, the Mediterranean region, Africa, and North America. Holding extensive knowledge in railway organisation, regulation, and business planning, he is currently directing innovative projects concerning railway digitalisation in the two key areas of enhancing railway network operation and improving customer experience.Introduction: Jules Omura
Opening remarks: Paolo Guglielminetti
Integrated Safety, at the service of Operational Performance: Frédéric Henon
Disruptions seen by an international high speed operator: Nicolas Bargelès
Minimize the impact of delay and disruptions for the passenger when traveling by train: Anne Rosenboom
Minimising the impact of incidents on rail operators and infrastructure owners:Mark Grisdale
Panel discussion & Audience Q&As: All speakers
Closing remarks: Paolo Guglielminetti
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