IRS6 Hotel Boscolo Prague, Autograph Collection

06:00
Breakfast

06:00 - 09:00

09:00
Meeting 12

09:00 - 09:30

Can urban rail operators afford to prioritise passenger satisfaction?: Mayor of Prague

09:00-09:15

Speaker

Adriana Krnáčová

Mayor

City of Prague

Adriana was elected Mayor of Prague in 2014. Prior to this her professional experience included Deputy Interior Minister for Public Administration and Legislation in the Czech Government, Executive Director and Owner of BleuOceanSolutions, Communications Director and Board Member of Johnson & Johnson, and Director of Transparency International. Adriana speaks seven languages.

09:15
Can urban rail operators afford to prioritise passenger satisfaction?: European Passengers' Federation

09:15-09:30

Speaker

Christopher Irwin

European Passengers' Federation

Christopher has been involved with the European Passengers’ Federation since it was established in 2002. He is also the European Policy Adviser to Transport Focus, and the Head of the UK delegation to the Intergovernmental Commission on the Fixed Link since 2012 and is its co-chair. He is also a member of various bodies established by the European Commission on transport related issues. These include its Transport Advisory Group, advising on programme priorities for the €75 billion Horizon 2020 research and innovation programme.

09:30
Technical Insight: Increasing patronage on Rail through digital

09:30-09:40

In this presentation, Enrique Fernandez-Pino, Group CIO of one of the largest Transport Operators in the UK will describe his personal passenger journey. He will also explain The Go-Ahead Group’s digital journey, and how they believe that improving the digital journey for the customer, will result in an increase in physical patronage.

Speaker

Enrique Fernandez-Pino

CIO

Go-Ahead Group

Enrique is a CIO with extensive experience in innovation, strategy development, digital re-design, and large-scale project and programme management. He has significant experience and a proven track record of delivering complex solutions in multinational, multicultural, multi-discipline and multi-site environments. He has worked in Technology and Digital, Retail, Finance, Supply Chain, Transportation and Property. Enrique believes that the future of Smart Cities is really a present, and regularly speaks publicly on the topic.

09:35
Meeting 13

09:35 - 10:05

09:45
Panel Discussion: Can urban rail operators afford to prioritise passenger satisfaction?

09:45-10:40

Satisfaction is one of the key factors in retaining passenger loyalty, and overall passenger satisfaction is affected by service quality. This session will discuss how the sector can improve the passenger's experience of urban transport. Speakers will provide their insights on how technology such as information and communications systems, big data, ticketing systems, and journey planning apps can provide the passenger with a seamless travel experience, and they will debate whether the necessary investments will pay off in terms of the ROI and improvement in the city’s quality of life.

Moderator

Lorenzo Casullo

Economist

OECD

Speaker

Enrique Fernandez

CIO

Go-Ahead Group

Enrique is a CIO with extensive experience in innovation, strategy development, digital re-design, and large-scale project and programme management. He has significant experience and a proven track record of delivering complex solutions in multinational, multicultural, multi-discipline and multi-site environments. He has worked in Technology and Digital, Retail, Finance, Supply Chain, Transportation and Property. Enrique believes that the future of Smart Cities is really a present, and regularly speaks publicly on the topic.

Christopher Irwin

European Passengers' Federation

Christopher has been involved with the European Passengers’ Federation since it was established in 2002. He is also the European Policy Adviser to Transport Focus, and the Head of the UK delegation to the Intergovernmental Commission on the Fixed Link since 2012 and is its co-chair. He is also a member of various bodies established by the European Commission on transport related issues. These include its Transport Advisory Group, advising on programme priorities for the €75 billion Horizon 2020 research and innovation programme.

Michael Westermann

Senior Sales Manager

DILAX

Michael, Senior Sales Manager for Scandinavia at DILAX Intelcom GmbH, can look back on a proven track record of international projects within the public transport industry. At DILAX, he is serving customers with intelligent system solutions for capturing, managing and analyzing passenger flows in public transport.

Caroline Whittam

Rail Operations Manager

Transport for Greater Manchester

Caroline is an experienced senior transport manager for Transport for Greater Manchester. She is acting head of the Rail Team, Senior Responsible Officer for all rail projects as well as leading on rail operational, contractual and performance issues. Previously Caroline managed the service delivery contract for Metrolink, the UK’s biggest light rail operation, for nine years. This covered a period when it more than doubled in size, successfully delivering extensions to East Didsbury, Rochdale and the Airport.

Marek Zděradička

Section Director

Prague Institute of Planning and Development

Marek graduated from the Faculty of Transportation Sciences at CTU in Prague. He has been working as transport planner at the Prague Institute of Planning and Development (IPR) since 2001. He now works at IPR as a Section Director for Infrastructure. In 2013–2015 he was the chair of working group “Mobility” of the Strategic plan of Prague.

Laura Wright

Head of International Policy

Rail Delivery Group

10:10
Meeting 14

10:10-10:40

10:40
Coffee

10:40-11:00

11:00
Meeting 15

11:00 - 11:30

Special Presentation: Clip-Air

11:00 - 11:30

The concept of air transport has not fundamentally changed since the 1950s. The technical limitations of the typical configuration of airliners are obvious. The Clip-Air project explores a different use of air transport while using existing techniques. The project is complementary to the railway system. In this research, the plane becomes modular and is composed like a train. The resulting flexibility is considerable because it is openly complementary to existing transport systems.

Speaker

Claudio Leonardi

Project Manager, Clip-Air

École polytechnique fédérale de Lausanne (EPFL)

Head of Clip-Air project at EPFL since 2009, Claudio is in charge of the architecture, the structure, and the management of the project. He manages coordination and development in the fields covered by the Clip-Air project: transportation, mechanics, structure, architecture, and sociology.

Marc-Edouard Schultheiss

Industrial Liaison Officer / SBB Key Account Manage

École polytechnique fédérale de Lausanne (EPFL)

Marc-Edouard works for the Transportation Center at EPFL as an Industrial Liaison Officer. He is the Key Account manager for the Swiss Federal Railways (SBB). He holds a Master's degree in civil engineering from EPFL, and he specialised in urban planning and mobility at MIT.

11:35
Meeting 16

11:35 - 12:05

Technical Insight: Deutsche Bahn - What will the passenger-friendly rolling stock of 2030 look like?

11:35-11:45

Speaker

CarstenHutzler

Project Manager, "Idea Train"

Deutsche Bahn

Carsten is responsible for developing new product and service innovations for DB passenger transport. With new methodological approaches such as Scrum and Design Thinking, DB are developing new vehicle interiors for rapid-transit and regional railways. Their aim is making life easier for passengers by offering a new service and to realize a new feel-good atmosphere on the train.

11:45
Technical Insight: 21net - What will the passenger-friendly rolling stock of 2030 look like?

11:45-11:55

Speaker

Jean-François de Lantsheere

Deputy Managing Director

21net

Jean-François has more than 15 years of experience in the telecom and start-up sector. From 1991 to 1996 he was responsible for setting up new telecom ventures in Russia and Colombia for Alcatel. Following this he became General Manager of International Operations for Belgacom. Before co-founding 21Net in 2004, he was General Manager of Network Services for Alcatel UK. Jean-François holds a Law degree from Louvain University in Belgium and an LLM from New York University.

11:55
Technical Insight: OSG - What will the passenger-friendly rolling stock of 2030 look like?

11:55-12:05

Speaker

David Yogev

Vice President & Managing Director Rail/Transit Division

OSG

David has global responsibility for all aspects of the division and, as a member of the upper management team, is directly involved in strategic planning and business development for the entire organisation. David first joined OSG in 1996 as Production Manager. Since then, he has filled various executive positions including COO and CFO. He assumed his current position as head of the Transportation division in 2011.

12:05
Panel Discussion - What will the passenger-friendly rolling stock of 2030 look like?

12:05-12:35

Moderator

Simon Fletcher

Director Standards & Coordinator Europe

International Union of Railways (UIC)

Speaker

Carsten Hutzler

Project Manager, "Idea Train"

Deutsche Bahn

Carsten is responsible for developing new product and service innovations for DB passenger transport. With new methodological approaches such as Scrum and Design Thinking, DB are developing new vehicle interiors for rapid-transit and regional railways. Their aim is making life easier for passengers by offering a new service and to realize a new feel-good atmosphere on the train.

David Yogev

Vice President & Managing Director Rail/Transit Division

OSG

David has global responsibility for all aspects of the division and, as a member of the upper management team, is directly involved in strategic planning and business development for the entire organisation. David first joined OSG in 1996 as Production Manager. Since then, he has filled various executive positions including COO and CFO. He assumed his current position as head of the Transportation division in 2011.

Jean-Francois de Lantsheere

Deputy Managing Director

21net

Jean-François has more than 15 years of experience in the telecom and start-up sector. From 1991 to 1996 he was responsible for setting up new telecom ventures in Russia and Colombia for Alcatel. Following this he became General Manager of International Operations for Belgacom. Before co-founding 21Net in 2004, he was General Manager of Network Services for Alcatel UK. Jean-François holds a Law degree from Louvain University in Belgium and an LLM from New York University.

12:10
Meeting 17

12:10-12:40

12:35
Chairman's Closing Remarks

12:35-12:45

Speaker

Simon Fletcher

Director Standards & Coordinator Europe

International Union of Railways (UIC)

Simon has been a railway professional since 1977. He has been with the UIC since 2003, and a member of the UIC Board of Directors since 2009 coordinating the European portfolio and most recently has taken on responsibility for leading the UIC’s active global engagement in railway standardisation. He was with Eurostar for all of the 1990s, putting together their safety and standards framework. He works closely with the some 65% of the UIC’s stakeholder companies who are European-based. Part of the role is to be the UIC’s “man in Brussels”. In the standardisation role, he is responsible not only for the coordination of the significant catalogue of IRSs that the UIC produces and maintains but also for the formal interface between the UIC and the national, regional and international standardisation bodies.

12:45
Lunch

12:45-13:45

13:45
Meeting 18

13:45-14:15

14:20
Meeting 19

14:20-14:50

14:55
Meeting 20

14:55-15:25

15:25
Coffee

15:25-15:55